FAQ

Placing an order with Auroraresinhome is straightforward. Here’s a simple guide to help you:

1. Visit the Table Page: Go to the page of the table you're interested in.
2. Select Specifications: Choose the correct specifications for the table (size, color, etc.).
3. Add to Cart: Once you've selected your specifications, click "add to cart."

If you’re unsure about any part of the process, you can refer to the How to Order section on the site for further assistance. It provides step-by-step instructions on placing an order.

If any issues arise with your order, please reach out to us immediately at support@auroraresinhome.com. We will thoroughly investigate the situation and make sure that you receive the complete package as expected. Your satisfaction is our priority!

Once your item has been delivered, you are free to decide what to do with the packaging. However, we recommend keeping the packaging as it provides excellent protection in case the furniture needs to be transported again. The furniture is delivered in a sturdy wooden box, specially designed to protect furniture and fragile items during transport.

We offer a 1-year warranty from the date of delivery, covering manufacturing defects under normal use. This warranty excludes intentional or accidental damage, unreasonable use, and damage from external sources.

Included in the warranty:

• Complimentary accessories such as paint or paraffin oil, along with guidance on their proper use.

Excluded from the warranty:

• Normal wear and tear.
• Damage resulting from improper care or maintenance.
• Damage from external sources.
• Any damage caused by pets.

We accept cancellations with a reason within 12 hours of placing the order. Please ensure all details are correct and that you are satisfied with the size and design of your piece when ordering.

Our furniture is made-to-order, so once it’s in transit for delivery and production, it cannot be canceled.

Please note that your furniture is crafted especially for you, and we start the crafting process promptly after receiving your order. Because of this, canceled orders are difficult for us to resell, and there is a 30% cancellation fee for orders canceled after 72 hours of placement.

Returns:

Returns are accepted within 30 working days after delivery, but custom, showroom items, and special orders cannot be returned. For more details, please refer to our Exchange and Refund Policy.

To get started, please visit our custom page and fill out the customization form, or feel free to contact us directly to discuss your specific table needs. We will work closely with you to design your piece according to your preferences and provide a detailed quotation. Once you are fully satisfied with the design and ready to proceed, we will begin crafting your custom furniture.

Throughout the entire process, we will keep you updated with the latest production pictures. Once your custom piece is complete, we will send you detailed images for final approval before shipment. Your furniture will then be carefully delivered by our team, ensuring you receive a unique and handcrafted piece made just for you.

Custom products typically require 45-55 working days from the approval of the drawing to the completion of production. Please keep in mind that if you decide to modify your order specifications during this period or if the final product is not accepted, it may affect the timeline.

For in-stock products, delivery may take up to 30-40 working days. We will keep you informed of any changes or updates regarding your order and delivery schedule.

Auroraresinhome specializes in creating high-quality handmade furniture, including dining tables, coffee tables, side tables, and office desks. We offer customization options for tables of any shape, size, color, and style to perfectly suit your aesthetic preferences and fit seamlessly into your space. Whether you're looking for a unique piece to complement your home or office, we ensure each table is crafted to your exact specifications.

Auroraresinhome offers a wide range of high-quality materials for your custom furniture needs. These include epoxy resin, which provides a stunning and durable finish, as well as a variety of beautiful woods such as black walnut, walnut, poplar, ash, and olive wood. Each material is carefully selected to ensure both aesthetic appeal and long-lasting durability, giving you the flexibility to create a piece that perfectly suits your design vision.

All of our custom products are delivered flat-packed, but don’t worry—it’s easy to assemble! The process is usually simple and straightforward. You’ll just need to attach the table legs to the table board, and your beautiful piece will be ready to use in no time. We include clear instructions to make the setup process as hassle-free as possible.

Custom products typically take 45-55 working days from the approval of the drawing to production completion. If you opt for expedited shipping, the production process will take approximately 30-40 working days after drawing approval. For in-stock products, delivery may take up to 30-40 working days. Expedited shipping for in-stock items may take 20-30 working days to arrive.

For more detailed information, please refer to our shipping policy.

Once your order ships, we will update your tracking number and notify you via email. Please ensure that your contact details, including your phone number and address, are provided when placing the order so we can arrange prompt delivery and avoid any delays.

In most cases, your items will be delivered together. However, occasionally they may arrive separately, but this is not typical. We strive to minimize our carbon footprint, so we aim to make as few deliveries as possible.

If you would like to change your delivery address, please get in touch with us, and we’ll update the address in our system. You can contact us via email at support@auroraresinhome.com.

Once your order leaves our production facility, you will receive a tracking number. One of our delivery partners will contact you to arrange a suitable time for your delivery.