AuroraResinHome Warranty Policy
At AuroraResinHome, we proudly stand behind the craftsmanship of every epoxy table. All of our products come with a 6-month warranty, covering defects in materials and workmanship under normal indoor use.
What’s Covered
We guarantee that your table will be free from manufacturing defects for 6 months from the delivery date. This warranty applies to the original purchaser only.
What’s Not Covered
Our warranty does not apply to:
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Custom materials not offered in our standard selection (e.g., special fabrics or foam).
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Environmental damage from outdoor use, sunlight, extreme heat, or moisture.
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Natural wood features like knots, cracks, or grain variation—these are part of its beauty.
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Damage from improper cleaning, including alcohol or abrasive products.
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Accidental damage or misuse after delivery.
Repair Services
If issues such as peeling, minor cracks, or finish wear arise, we offer free repair service, including paint and sealants where needed.
How to File a Claim
To submit a claim, please email us at support@auroraresinhome.com with:
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Your name and contact info
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Item name and order number
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Description of the issue
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Photos or video of the damage
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Proof of purchase
We may inspect the issue and decide to repair or replace the product at our discretion.
Usage Tips for Longevity
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Keep your table away from moisture, sunlight, and heat sources.
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Clean with a mild, non-abrasive cleaner.
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Avoid placing sharp objects directly on the surface.
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Check and tighten screws regularly.
Shipping & Dimensions
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Dimension Tolerance: Tables may vary up to ½" in size unless precise specs are provided in advance.
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Shipping Damage: If your table arrives visibly damaged, note it before signing, take photos, and contact us immediately.
For any questions or support, we’re here to help.
Thank you for choosing AuroraResinHome!
